Customer Service
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Customer Service

If you would like to book this online course please call 0330 120 0105 or select book this course on the right and complete your email address.

This Customer Service course helps users define who their customers are and understand their needs. The course also enables users to learn the importance of personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service

  • Course Content
  • Certification
  • Learning Outcomes

    • The benefits of excellent customer service
    • Deliver excellent customer service
    • Handle complaints with care
    • Recognise & adapt to customer behaviour styles
    • Manage customer satisfaction levels
  • You will receive a CPD Accredited Certificate with proof of knowledge displayed in pdf format.

For more info on this course please call 0330 120 0105

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